A customer on Newegg recently a Gigabyte GeForce RTX 4090 through the retail outlet but instead of getting a graphics card, he got weights.
Newegg Customer Finds His Gigabyte GeForce RTX 4090 Box Is Filled With Weights & Not A Graphics Card
Update: Newegg has told that the customer has been fully refunded and the block on his account was a formal process to identify fraud.
The customer sent a claim to Newegg that his package did not contain the new 4090 graphics card he ordered but instead weights in the photo he sent us. We suspended his account, which is our normal protocol when investigating fraud cases, for a few days so we could investigate. (This protects the customer in case someone else has access to their account.)
We were unable to determine the source of the theft. Given that, during the suspension period, we issued a refund and reinstated his account.
The package was weighed both at Newegg and by the carrier. Its weight was the same and standard in both measurements for that 4090 graphics card.
This has been the only fraud case like this.
Newegg considers this a resolved customer case.
The Redditor who goes by the username, u/NuclearInnardsBeep, recently bought a Gigabyte GeForce RTX 4090 graphics card at Newegg. Upon getting the package shipped to him, the user found out that instead of a graphics card, the box had two sets of weights to fake the customers into thinking that there was an actual product inside. What makes this worse is that instead of responding back to their customer, the user account seems to have been locked out.
This isn't the first time that we are hearing of such a scam. We have seen some customers buying new graphics cards and ending up with either different graphics cards or even products and items that don't even represent an actual graphics card such as Sand.
Customer Service Update pic.twitter.com/qxAYjDCdCU
— Newegg (@Newegg) February 14, 2022
We are in contact with @Newegg pertaining to the latest controversy and are investigating now. Likely will update in next HW News if we have one. We hope the user sees we want to buy the weights off of them for the video. Context: https://t.co/4jckEePxpu
— GamersNexus (@GamersNexus) October 20, 2022
The fact that this happened several months after Newegg apologized to their customers for such issues and promised to "Providing the best customer experience" shows that there's still a lot of work that needs to be done at Newegg in examining the products and making sure that customers get the product in pristine condition.
The after-sales services also need to improve if it's true that the customer had his account locked out upon asking for assistance. The other side of the story is that the user hasn't provided any details and it would have been quite easy to detect the weights unless the package was shipped to his doorstep which means that the only point he could know if his product was real or not was to bring it inside his house and open it up. Let's see if Newegg has something to respond about this and if the user has more information to share such as the reciept or the chat (if any) before his account got locked up.
