There are reports of AMD's Ryzen 7 7800X3D CPUs burning up and killing the ASUS X670 series motherboard with it from the AMD subreddit.
AMD Ryzen 7 7800X3D CPU & ASUS X670 Motherboard Dead After LGA Contact Pads Burn Up, Large Number of Reports Indicate ASUS's AM5 Boards Might Be The Culprit
Update: The user has made the following statement regarding AMD's and ASUS's response to the matter:
AMD was quick to respond and provide a pre-paid shipping label for the RMA. I also heard from ASUS a little latter, who also offered replacements. It just came a little to late as to reduce downtime and for some stellar analysis content I had already sent them off to Steve. 🙏 Bless. No shade to ASUS though, It's only been 1 business day and this occurred end of week. Both AMD and ASUS have done a fantastic job in trying to make this right. I do feel for AMD and ASUS here as they did request that the parts be sent to them. It would have been good to have them get it first to provide an official solution quicker. Sorry guys.
After speaking with ASUS, it was brought to my attention that this technically isn't warrantied with AMD due to the use of EXPO. Which was news to me. The board is though through ASUS. I have always thought of EXPO/XMP as "verified/approved" settings for memory, and not so much an overclock. Especially since the QVL reflects that. This is not the case, and in fact the rated settings also vary by CPU, so just because the QVL says 6000/30-38-38-96, does not mean that it should work across CPUs. With this in mind, as I state above, I purposely went back to a BIOS version which POSTed with EXPO which was not an approved version for X3D series CPUs and chalked this up to BIOS instability rather than a potential intention by the BIOS engineers. So for people on a similar build, I'd say just make sure to update your BIOS and forgo EXPO for the time being until we know things are stable and working as intended. The cause here is still speculative, however may be a good safety measure to take.
He also posted some additional information regarding his case:
- 7600X has been running without issue since mid-February.
- 7800X3D was installed and running 24/7 since the date of purchase (Sunday, 04/16/23)
- No CPU overclocking, just memory via the EXPO 1 profile.
- F5-6000J3038F16GX2-TZ5NR is on the QVL.
- No issues with temps or performance to date.
- Have been gaming a decent amount on the system. Got 30% gains in ARMA 3 (Very CPU-heavy game), MSFS both VR (2x framerate from 30FPS -> 60FPS) and non-VR (30FPS with no FPS improvement over 7600X), and various other games both VR and non-VR. CoD, Hunt Showdown, Rocket League & Breachers to name a few.
- Returned home after leaving my system in a typical idle state with nothing strenuous running (I don't dismiss the fact that a background task could have been running) to the system unable to POST and a QCode of 00. Of which is typically associated with no CPU.
- The AIO was hella toasty upon removal, will burn you hot, specifically the bracket. I speculate the short to have caused the heat. Especially if it continued for short while. No form of protection was tripped.
- The pins on the LGA do look intact, just recessed and slightly charred.
- I did attempt to update the BIOS to 1101 from 0922 during installation, however, due to issues with EXPO profiles being unstable and not POSTing, I returned to 0922. 1101 states "Improve system performance and stabilize AMD Ryzen 7000 X3D series processors", not that your CPU and MOBO die and become murder and mystery.
It's been less than a month since AMD launched its much anticipated Ryzen 7 7800X3D 3D V-Cache CPU. The CPU has been selling like hotcakes in the DIY segment but it looks like the first report of it dying has been reported in the AMD Subreddit. Reddit user, u/Speedrookie, posted about this AMD Ryzen 7 7800X3D CPU which stopped working. The system featured a ROG STRIX X670-E board by ASUS and was seen running in idle mode with fan speeds at full. The motherboard had 00 QCode on the DEBUG LED.
Upon taking the system apart, the user noticed that the AMD Ryzen 7 7800X3D CPU had a massive bulge on its contact pad, and the underlying LGA pins were also burnt out around the same spot. It can be seen that the burn marks cover around 10-12 gold contact pads on the chip's underside and it renders the chip unusable. The burn marks on the socket also mean that the board has died out.
The user has not mentioned if there was any overclocking or overvoltages involved and it's hard to get to the root of the problem without more information but there is evidence that this problem may be related to ASUS's X670 series motherboards. A Russian channel that goes by the name of VIK-off also reported similar issues on ASUS's AM5 motherboards running a totally different Ryzen CPU (Ryzen 9 7950X3D).
We should also mention that overclocker, Der8auer, recently published a video where he killed an AMD Ryzen 9 7950X3D CPU by pushing the voltages too high. The motherboard in his case was also an ASUS AM5 product, the ROG X670E Crosshair Extreme. This motherboard also reported the "00" code after dying out. It was reported that the motherboard allowed for voltages beyond what AMD 3D V-Cache CPUs could handle and that led to the chip killing itself.
This is not the only case of the AMD Ryzen and ASUS AM5 combos burning up as one user on the Subreddit has compiled all the various reports which are listed below:
- Ryzen 9 7950X3D + ASUS X670E Extreme Burn
- Ryzen 9 7950X3D / 7900X3D + ASUS X670E Extreme Burn
- Ryzen 9 7950X3D + ASUS X670E Burn
That may or may not be the case here but ASUS and AMD should really start investigating since this could lead to major issues as many people are buying combos that include X3D CPUs such as the Ryzen 7 7800X3D and ASUS's AM5 motherboards.
